Brand Dots

Archive for the ‘Re-branding’ Category

Over the past year, General Motors has gone through major restructuring, as any company should when they accept government bailout money.  They’ve dropped the Saturn and Hummer brands, redesigned their Cadillac logo and laid of thousands of employees.  But yesterday, news broke that really made me question the people in charge.  An internal memo was leaked, claiming employees were no longer allowed to refer to the Chevrolet brand as a ‘Chevy.’

For decades term ‘Chevy’ has been a representation of the iconic American brand.  Countless artists have written songs about Chevys; from Don McLean’s “American Pie” to Elton John’s “Crocodile Rock.”  Now GM wants to take a more formal approach, encouraging employees to only refer to the brand as a ‘Chevrolet,’ claiming it will create more brand consistency.

The New York Times published the memo in the article, “A Chevy by Any Other Name.” When reviewing this article and applying my own thoughts on branding, two things come to mind.

1. The advertising agency can’t possibly know how important the word ‘Chevy’ is to the brand
2. This may just be a big publicity stunt to get people talking

Words are essential for building a strong brand. Most brands are successful when they reduce the essence of the brand to a single, easy to pronounce word.  In my opinion, the companies that have synonymous nicknames are the ones that are most memorable.  Some companies even trademark their nicknames; take Coca-Cola’s nickname ‘Coke’ and Federal Express’ nickname ‘FedEx’ for example.  These names hold an innate power.

Wow!  This news makes me wonder how much GM is paying the advertising agency that’s willing to sacrifice the a part of the company’s identity.

“F-R-E-E, that spells free, credit report.com baby!”  Well, it’s not really free – and those of you that have checked out the website understand this.  I’m sure you are familiar with the website Freecreditreport.com because of the catchy jingles that you hear in their commercials.

Love the commercials, or hate ‘em, the Freecreditreport.com band has been haunting consumers with jingles – they just can’t shake from their minds – for over three years.  But not for long!

According to Brandweek, Experian, the owners of Freecreditreport.com, just announced that they will be rebranding and shifting their focus to the website/name Freecreditscore.com.  It turns out; Freecreditreport.com commercials have been under scrutiny from the Federal Trade Commission.  The FTC has issued videos implying the company has been misleading customers to think that they can get a credit report without hidden fees.  After all, their name is “FREE” creditreport.com.

As Experian goes through this rebranding initiative, they have decided to fire the old band and launch a new campaign to search for a replacement band.  They will work the auditions into a promotional campaign that incorporates a combination of traditional and social media components.  Know any musicians looking for a job?  Let’s hope the next band isn’t as obnoxious as the first.

What are your thoughts on the rebranding initiative?  Do you think their new plan will change consumer perception?  Is the FTC right for stepping in?

I love music.  If I had my way, I’d listen to it 24-7.  Fortunately, I have the opportunity to surround myself with extremely talented musicians.  I go to concerts, shows and open-mic nights on a fairly regular basis.  The talent I see blows me away.  It’s a shame that the world is full of so many talented people and so few make it in the industry.  But there’s noting like a little controversy to get the attention of the public.

Take Lady Gaga for instance.  At 23 years old, she’s sold 15.3 million digital tracks, generated four number 1 songs from her debut album and is nominated for five Grammy awards.  Yes, she’s talented.  But how did she make it when there are so many other talented musicians that can’t seem to get a break?

It’s all about brand positioning and marketing.  Here are a few things that have propelled Gaga into super-stardom:

• Brand Positioning: Gaga holds a unique position in the mind of consumers in relation to competing artists.  When competition, like Taylor Swift and Beyonce, are appealing to audiences with an innocent, girl-next-door image, the only way to get ahead is by posing as the complete opposite.

• Timing: History repeats itself.  Lady Gaga isn’t the first artist to become famous by stunning her audience. Queen, George Michael and Madonna are just a few artists that have pushed the limits by not conforming to sexual and fashion boundaries.   But it’s tough to have more than one popular misfit in the industry at time so Gaga’s timed it right by entering the industry when other artists are mellower.

• Style: Her style has been described as risqué, wild, cutting edge, and cross-dressing.  Some refer to her as the Marilyn Manson of pop!  Whatever you want to call her style, it’s one of a kind.  She’s hired outlandish designers to fill her wardrobe and she’s not afraid to cover herself in blood to get attention.

• 360-Deal: According to the Wall Street Journal article, The Lessons of Lady Gaga, Universal Music Group’s deal with Gaga is the reason for her success.   Labels are slashing their artist rosters to invest more money in their high-ticket artists.  They invest tons of money up-front for marketing, in exchange for touring revenues, merchandise sales, and even celebrity endorsement deals.  Troy Carter, Gaga’s manger, credits the 360-deal for her success, stating, “Would she be in the position to play in front of 20,000 people a night if the record company had not put up the marketing dollars?“

• Embracing Digital Distribution: Consumers can download and share music for free, without having to pay for songs.  Many musicians condemn digital distribution because they think it’s ruined their chance at getting revenue from their music. Lady Gaga has done the opposite, making her music available to anyone who wants it.  The accessibility of her music has made more people want to attend her shows, purchase her merchandise and it increased her brand loyalty.

• Talent: She wouldn’t be where she is today without talent.  She writes her own music and her tunes alone have a style of their own.

• Initiative: She’s a workaholic.  She is 100% devoted to her music, speaking engagements, concerts, fans and the team of people that supports her.  She shows the drive and determination that it takes to make it in the industry!

Lady Gaga’s got all of these things going for her, however, her long-term success will hinge on evolution.  She may be on top of the world now but her image wont keep up the momentum for long.  Like all life-long musicians, she will have to reposition her brand to achieve long-term success.

Good luck, Gaga!  Can’t wait to see what you morph into next!

Sean John Combs has created one of the strongest entertainment brands of this generation.   He is involved in hip-hop’s Bad Boy Records, has two clothing lines (Sean John and Sean by Sean Combs), a film production company, and two restaurants.  There is no question that he has built an empire out of his personal brand.

The world’s most powerful brands typically align themselves with a well-known archetype.  This is true for all types of brands, including celebrities.

I’ve enjoyed watching Comb’s celebrity evolve over time.  He started his rapping career as Puff Daddy.  People nicknamed him Puff or Puffy.   In 2005 he decided to change is name to P. Diddy, which eventually was changed to plain-ole’ Diddy.  This guy has had more names than I can count on one hand.  Through all of these name changes, you would think that Comb’s brand would be worthless, but quite the opposite happened.  With every name change, he worked toward reinventing himself.

In the beginning Diddy personified the outlaw archetype.  He was born in the Harlem projects, his father was shot and killed when he was a small child, and when he started the Bad Boy label, he became involved in the East-Coast/West-Coast Hip-Hop Feud.  In true outlaw form, he eventually faced gun possession and bribery charges.  Combs and his brand embraced the outlaw archetype.  He was a rebel, completely outrageous, and eager to start a hip-hop revolution.

Combs knew he couldn’t maintain success if he continued to embrace the outlaw persona.  He had to change his image.   This is where the name changing began.   Diddy’s new name, or maybe I should say names, were an attempt to reinvent himself as the ruler archetype that he is known as today.

Sean Combs has been able to reposition himself as the king of hip-hop, fashion, and all things entrepreneurial.  This is evident through his I am King fragrance campaign, Sean John ads, Ciroc commercials, and every interview that he is in.  He is an empowered, successful leader.  He’s gained credibility by showing the public that he can be a trusted, responsible, and dependable role model.

This rebranding strategy has worked for him.  He has taken control of his image and has acquired overwhelming success.  His net worth is currently estimated to be more than $346 million and will only continue to grow.

Celebrities reinvent themselves all the time.  Can you think of any good examples of celebrities that have switched from one archetype to another?

As a child, I was always creative.  I loved art, music, and eccentricity.  God bless my parents because I put them through hell during my teenage years.   If I could label my teens and early twenties, I would call them my “Rockstar” years.

I started my undergrad degree as a rockin’, partying, art student.  But after a few years I realized that, while I loved art, I didn’t want to end up a “starving artist” so I changed my major to Marketing.  This was probably the best decision I ever made because, little did I know at the time, Marketing was my calling. While pondering my evolution, I had an epiphany.  I may have grown older and my focus has shifted to my family and career, but I haven’t lost my rockstar roots.

To build a successful brand, YOU have to be a ROCKSTAR!

• Stand out!  Be the company that sports pink hair, so to speak.  Make people within your respective industry stand up and take notice.
• Go against the grain.  It’s okay to be controversial.  Burger King is the first example that comes to mind.  They make a lot of people question their advertising methods but they continue to win over fans from their target market.
• Revolutionize.  You say you want a revolution?  Create one!  Be the first to try new things.  Break the mold.  Give your customers new and improved products.  Try a new distribution method or take your advertising strategy up a notch.
• Keep it real! Don’t be fake; authenticity is key.  Be consistent in your brand messaging, stay true to yourself and company values, and be genuine.
• Nobody likes a sell-out.  Fans know if you’re the real deal.  Give them what they want and stay true to who you are.  You can’t be everything to everyone.  Be you!
• Start a fan club.   Build a sense of community around your brand.  Give your customers an interactive experience.  Plan events, encourage feedback, and reward your loyal customers.  Harley Davidson has mastered this strategy.

So, to all my fellow rockstars – the key to your success is staying true to who you are, making yourself the center of attention, and embracing your fans.  If you keep this in mind, your brand will continue to ROCK ON!

MTV has taken building interactivity and community into a brand strategy to the next level.  They are giving their fans complete creative control over their branding.  Today I came across this really cool website that allows people to submit their own version of the MTV logo, and if enough people like it, it will be used on the MTV website.  How cool!

MTV’s brand strategy had a humble beginning.  For those of you who haven’t noticed, MTV doesn’t really stand for “music television” as it once did.  MTV is synonymous with “pop culture,” so why not choose a logo that represents the same.

Frank Olinsky, Pat Gorman, and Patti Rogoff, young independent designers at the time, created the first MTV logo.  The original design consisted of a blocky 3-D “M” with a graffiti-scrawled “tv” on top of it. In the spirit of pure-nonconformity – rather than choosing “corporate colors” for the logo, they decided that the logo should always change, as music, art, and culture changes.  Over time, it has changed size and style, but the fundamental logo design has stayed consistent.  The ever-evolving design has kept the brand strategy current and trendy.

Now that’s what I call brilliant design!

The Fourth of July is one of my favorite holidays.  It’s a low-stress holiday, full of bar-b-q, parties, beer, flags, and fireworks.  Independence Day gives us the opportunity to remember how fortunate we are to have freedom.  As we approach America’s birthday, I can’t help but point out how powerful a patriotic marketing strategy can be.  After all, American’s have the strongest sense of national pride!

Patriotic marketing works!  It is one way that companies can appeal to a very broad segment of consumers.  Most Americans love to support their country, veterans, and American brands.  People tend to feel a connection to their country of origin and strong sense of national pride.  By embracing these emotions, companies can influence consumer-purchasing decisions.

One way companies incorporate patriotism into their brand strategy is through their logo design.  Some companies choose a name and company logo to show their pride and others, such as Google, have incorporated the stars and stripes into their existing logo.

Other companies choose to incorporate patriotic colors or images into their packaging.  Most of us have seen “Made in the USA,” eagles, or American flags stamped on products.  This stamp of patriotic approval could make or break a consumers buying decision.

Another way to show national pride is by outreach marketing with customized promotional products.  People love free key chains, stress balls, magnets, pens, and pins.  And the best thing about them is that people keep them, use them in the future, and will reference back to them to find your phone number or web address.

Military discounts are a win-win marketing approach.  They show others that you support the troops, give back to those that protect and serve our country, and specifically speak to a very large and precise target market: military personnel.  If you’re having a difficult time promoting your discount,  Veterans Advantage is one way you can get your products or services in the hands of vetrans, personnel, and their families.

Display your support!  Patriotic marketing can be as simple as decorating with American flags, stars and stripes, or a yellow ribbon.  Just make sure you display patriotic items that are in good condition.  There’s nothing worse than a worn and tattered flag on display.

So get out there!  Hang your flag and show your pride.  Stand UNITED!

Many automakers have found success by expanding their product lines and targeting as many consumers as possible.  Take the Ford Motor Company, for example.  While most American auto companies are struggling right now, over the past 100 years, a great deal of Ford’s success can be attributed to creating a different model car for each type of demographic, consistently positioning each brand for their intended target market.

Ford has expanded their brand to include all target markets. This allows them to appeal to customers in many age ranges, income ranges, lifestyles, and demographics.  By targeting many different groups, they can appeal to all customers, capturing the whole market.

2008 Ford Shelby GT500KR

While each Ford brand has different car models that target specific income and age ranges, the following brands generally speak to these car-buying lifestyles:

Ford:  The Ford brand is an American icon.  They are known for offering a different model vehicle for every price, style, efficiency, work load, gas mileage, or muscle.  However, they are typically priced for the middle-class consumer that is interested in driving a sporty vehicle.  They are currently trying to position themselves as the hybrid leader in the American market.  Target age 18-50. Target income $30-100K.

Mercury:   More luxurious than the average Ford model.  Generally for middle aged, established adults who are looking for luxury and smooth easy driving.  Target age 35-50.  Target income $60-100K.

Lincoln: Each Lincoln vehicle represents sophistication and comfort.  They target successful men and women that want recognition for their hard work. Cars come equip with the latest technology and plush interiors. Target age 18-50.  Target income $100K+.

Volvo:  Geared toward the safety-conscious consumer.  Perfect for customers who enjoy the outdoors and traveling in comfort.  They are known as a family vehicle, as they offer solidity and reliability.  Known for targeting customers who want a classy, affordable car that can guarantee safety and comfort.  Target age 18-50.  Target income $60-100K+.

As you can see, each brand has it’s own unique personality.  Ford has been successful by consistently modeling each promotional strategy and car design after their target lifestyle’s preferences.

As you develop your own product and brand, think of whom you want to target.  Targeting Your Market can be simple if you know how to identify your potential customers and conduct market research. (Quantcast.com is an excellent resource for helping you identify the traffic going the websites for your favorite brands.) Next, choose a target market and compile a customer profile.  You’ll be most successful if you identify specific information about your target market’s age range, income range, educational level, interests and lifestyle.

Identify what your product offers consumers and what your competitive advantage is.   Which consumers will find your services the most beneficial and how can you reach them?  Be sure to send a consistent brand message that speeks to your target market.

About a week and a half ago, I wrote a blog post on Burger King’s Square Butts commercial so when I came across Burger King’s newest attempt at selling burgers…or in this case, Star Trek glasses…I couldn’t help but share it with you.  I think you’ll find it pretty humorous.

First of all, I am a huge fan of JJ Abrams, the director of the new Star Trek movie, Lost, Alias, and Cloverfield.  So when I saw that Burger King was partnering with Star Trek, I couldn’t wait to see what they’d do.  Burger King has hired Crispin Porter + Bogusky to do countless ads over the years.  After all, they were the minds being the creepy, plastic-faced “king.”

I have to admit that I’m a big fan of Crispin Porter + Bogusky.  They’ve done an amazing job thinking outside the box and have created some interesting and compelling ad campaigns for their clients. They’ve worked with huge companies such as Volkswagen, Microsoft, and Sprite, to name a few.  The only problem is that their attempt at humor is often so edgy that their ads get pulled from air.

This commercial is pretty out there but the publicity that it’s generating is creating a lot more conversation than what you’re reading or watching about the competition right now.  What are your thoughts? Have they gone to far…again?

According to Brandz Top 100 Most Valuable Global Brands 2009, Google is this year’s most valuable brand.  What I find fascinating about the Google logo is that it’s so strong that Google can change its appearance to a “Google Doodle” on a regular basis on their website and it is still easily recognizable and well known among all consumers.

There are a few things that we can learn from the Google logo.  It has key elements that make it iconic.

1. Color: The logo has a consistent application of color.  Google uses the same red, yellow, green, and blue colors in their branding.  The colors are vibrant.  They don’t look washed out or dehydrated.  A logo’s colors should be chosen because of their meaning and should convey the company’s image.
2. Shape: The logo is horizontal.  This makes it easy to read and legible.  Every logo should be appealing to the eyes.
3. Font: The text is clear, bold, and distinctive.  The font that Google chose is Catull.  They made it unique by giving is a 3D look.
4. Simplicity: This wordmark isn’t too complex to easily be reproduced.
5. Timelessness: This logo has been eternally recorded in the mind’s of consumers.  A successful logo should never go out of style and should be designed to mirror the organization’s image until the end of time.
6. Imagery: Google’s playful choice of color, font, and style mimic the brand’s image.  It represents their corporate culture.

Memorable logos communicate what the values of the organization are and what they promise to their customers.  A company’s symbol provides a summary of what their clients should expect.  They symbolize the company’s distinct characteristics and the reason why customers should choose them over a competitor.  Logos are one of the most effective ways to communicate what an organization is all about and it is evident that Google did a great job developing theirs!